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Return Policy
- Products are not eligible for refund but may be exchanged for another product within 30 days of receiving the product.
- Defective products may be exchanged within 14 days of receiving the product.
- If you wish to exchange a product, you must first call or email to receive a return authorization number.
- Order must be returned in original packing and with all accessories.
- Items that are returned may carry a 25% restocking fee.
- Customer is responsible for paying return shipping cost.
- Shipping cost will only be refunded if the return is a result of an error on our behalf.
- No credit will be given for damaged returns.
Shipping Policy
- Currently, we only offer shipping within the USA.
- All items in our store ship for free ("free shipping").
- Cameras are built to order and usually ship within 2-3 business days.
- We will send your tracking number once it is made available to us. However, be advised that under certain circumstances, it may take up to 5 business days to receive the tracking number.
- Orders to Post Office boxes will be fulfilled by USPS Priority shipping, and so may not have tracking numbers.
- Shipping is available to APO/FPO for an additional fee. If shipping to APO/FPO, call for more information and to place an order.
100% Low Price Guarantee Policy
- Product must be identical - same model and in new condition. Similar products are handled on a case-by-case basis.
- Product must be in-stock at the competing site.
- Product must also be in-stock on our site, as we cannot price match items that we currently cannot sell.
- Price match must be of entire order price, to include product, shipping, taxes, and any other applicable fees.
- Secure Nanny Cam reserves the right to deny a price match if the competitor is breaking the current Minimum Advertised Price set by the manufacturer/distributor (should that item have MAP pricing) if our price match, free shipping, and other fees charged to us would result in monetary loss on the sale.
- Furthermore, Secure Nanny Cam reserves the right to deny a price match on any transaction that would result in monetary loss on the sale.
- If you find an exact match of a product at a lower price, please contact us by email or phone (toll-free at 1-877-821-5432) and submit your price match claim.
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